FAQ

IS THE WALLPAPER SCRATH AND STAIN RESISTANT ?

Yes ! Our wallpapers are more scratch and tear resistant than most store bought wallpapers. They are also safe to clean with sponge, so your stains will disappear quickly.

 

HOW SHOULD I CLEAN MY WALLPAPER ?

 

With the help of a wet damp cloth, gently clean your wallpaper surface of any stains. 

 

 

 

 

HOW LONG DOES WALLPAPER LAST ?

In general, wallpaper can last up to 7 years, depending on the environment it is installed in. A wallpaper in a humid room, such as a bathroom with lots of steam, won't last as long as one in a dry area such as a bedroom.

 

CAN WE INSTALL WALLPAPER ON THE CEILING ?

Yes ! The wallpaper in the ceiling is a beautiful touch for an original decor. If coordinated with your wall color and floor, it can give an elegant element to any room. In general, the installation of wallpaper to a ceiling is made from the window towards the opposite side of the room. Make sure to clean your ceiling previous to installation and let it dry.

 

WHAT IS THE WALLPAPER MATERIAL ?

Artza & co. uses an eco-friendly wallpaper. Our material is reinforced with natural synthetic fibres for more durability and resistance. It is doubled with a release paper for an easy to install peel and stick application. Our product has a matte and lightly textured finish to help cover imperfections that might appear on the surface. It is also tear and scratch resistant.

 

 

 

 

WHAT PAYMENT METHODS ARE ACCEPTED ?

We accept and prefer credit card payments such as Visa, Mastercard and American Express. You can also complete your order via PayPal.

 

WHAT IS THE PRODUCTION TIME ?

 

All orders are produced and completed within 3 to 10 business days.

 

 

SHOULD PREVIOUS WALLPAPER BE REMOVED BEFORE INSTALLATION OF A NEW ONE ?

 

Yes, it is necessary to remove all wallpaper previously to the installation of a new one to avoid any defects and unevenness.

 

WHAT ARE THE TOOLS NEEDED FOR INSTALLATION ?

-Retractable knife

-Measuring tape

-Level

-Pencil

-Plastic smoother (included)

-Ladder

 

IN WHAT DIRECTION SHOULD I INSTALL THE WALLPAPER ?

Wallpaper should be installed starting from your ceiling to the floor. Make sure to verify the pattern on the wallpaper by referencing the website if needed so that it is placed upright. 

 

HOW TO INSTALL REMOVABLE WALLPAPER ?

 

Our wallpaper is easy to install. It is possible to remove a wallpaper panel and reposition it during the installation. To guide you through the installation process, make sure to read our installation guide and watch our installation video.

 

HOW CAN I REMOVE THE WALLPAPER ?

 

Simply add a large quantity of water to activate the glue.

 

 

 

 

WHAT ARE THE SHIPPING FEES ?

We offer free shipping on orders over $150 to Canada and continental USA.

 

Regular shipping fees

County Shipping fee

Canada - $18.99

Continental United States - $24.99

International - $34.99

 

HOW LONG TO RECEIVE MY SHIPMENT?

 

Shipping time within Quebec is estimated at 24h to 72h. Other Canadian provinces shipping time is estimated at 4 to 7 business days. 

Shipping time for USA is estimated at 5 to 10 business days with UPS or FedEx. Shipping time to Europe and international is estimated at 8 to 21 business days depending on the destination. You can contact us at info@artza.ca for express shipping.

 

HOW CAN I TRACK MY ORDER?

An email confirmation will be sent to you once your oder is ready to go. A shipping confirmation and tracking ID will be included, allowing you to follow your package on our for our courier’s website.

 

 

 

CAN I RETURN OR EXCHANGE MY ORDER?

If your wallpaper has not been unrolled or used, It is possible to return wallpaper for an exchange or credit. Your demand must be done within 7 days of the reception of your order and shipping cost will be at your expense. For printing defects, please send us an email directly at info@artza.ca with a description and supporting photos. We will get back to you within 24h-48h.

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